Before a visit
Clear access to the work area and identify the site contact.
Customer and project support
Customer Support
The support hub helps existing and prospective customers organize project information, site readiness and follow-up questions. It does not replace emergency services or a site-specific electrical assessment.
Practical guidance
Prepare access, documents, equipment information and site contacts before electrical work begins.
Use the information on this page to prepare better questions, organize project details and understand where site-specific confirmation is still required.
Useful website links
Key points
What to keep in mind
Equipment documents
Have model numbers, manuals and drawings available.
Project coordination
Confirm other trades, approvals, shutdowns and inspection milestones.
After the work
Keep invoices, permits, labels and operating information with property records.
Prepare the right information
Keep the request specific without putting anyone at risk.
Photos, equipment model information, drawings and a plain-language description can help. Do not remove covers, open electrical panels or approach damaged energized equipment to collect details.
Questions and answers
Customer Support questions
How should I prepare the work area?
Provide safe access, move non-essential belongings where practical and tell the team about occupants, pets, alarms or access restrictions.
Who should be available during the work?
A person who understands the project and can approve decisions should be reachable, especially for renovation and commercial work.
What records should I keep?
Retain the approved scope, invoices, permits or inspection records, equipment manuals, warranties and relevant photos.
Need a site-specific answer?
General website information cannot confirm concealed wiring, electrical capacity, equipment compatibility or the cause of a fault. Share the property details so the appropriate assessment can be identified.
Next step
Prepare access, documents, equipment information and site contacts before electrical work begins.
Use the relevant service or contact page to move from general information to a project-specific review.